1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Cauta Technologies LLC ("Cauta," "we," "us," or "our") governing your use of our website located at cautatech.com and all related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

2. Description of Services

Cauta Technologies provides professional IT management and technology services, including but not limited to:

• IT Management Services for Schools and Organizations
• Real Estate Technology Solutions
• eHealth and Telemedicine Platforms
• AI Agent Automation
• Language Translation Applications
• Government IT Solutions
• Data Privacy & Protection Services
• Cyber Security and Information Security
• Governance, Risk & Compliance (CMMC, NIST, RMF)
• Agile Project Management
• Third-Party Risk Assessments

Specific service terms will be outlined in individual service agreements or statements of work.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.

If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. User Accounts

4.1 Account Creation

Some Services may require you to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4.2 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activity.

5. Service Agreements

5.1 Professional Services

Professional services will be provided under separate service agreements that include:

• Scope of work and deliverables
• Timeline and milestones
• Fees and payment terms
• Service level agreements (SLAs)
• Confidentiality provisions
• Intellectual property rights

5.2 Acceptance and Execution

Services will commence upon execution of a written agreement and receipt of any required deposits or fees.

6. Fees and Payment

6.1 Service Fees

Fees for professional services will be specified in your service agreement. Payment terms may include:

• Upfront deposits
• Milestone-based payments
• Monthly recurring fees
• Hourly or fixed-price arrangements

6.2 Payment Terms

• Invoices are due within 30 days unless otherwise specified
• Late payments may incur interest charges (1.5% per month or maximum allowed by law)
• We accept payment via wire transfer, check, or approved credit cards
• All fees are in US Dollars (USD) unless otherwise specified

6.3 Taxes

Fees are exclusive of all applicable taxes, duties, and levies. You are responsible for paying all taxes associated with your purchase.

6.4 Refunds

Refund policies will be specified in your service agreement. Generally:

• Deposits are non-refundable after work has commenced
• Refunds for completed work are not provided
• Disputes will be handled according to your service agreement

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content, features, and functionality of our Services, including but not limited to:

• Website design, text, graphics, logos, and images
• Software, code, and proprietary methodologies
• Trademarks, service marks, and trade names
• Documentation and training materials

are owned by Cauta Technologies and protected by copyright, trademark, and other intellectual property laws.

7.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for their intended purpose. You may not:

• Copy, modify, or create derivative works
• Reverse engineer or decompile our software
• Remove or alter any proprietary notices
• Use our intellectual property without written permission

7.3 Client Work Product

Ownership of deliverables created for you will be specified in your service agreement. Typically:

• Upon full payment, you own custom work product created specifically for you
• We retain rights to pre-existing materials, templates, and methodologies
• We may showcase completed work in our portfolio (with your permission)

8. Confidentiality

8.1 Confidential Information

Each party may have access to confidential information of the other party, including:

• Business strategies and financial information
• Technical data and trade secrets
• Customer lists and pricing information
• Proprietary methodologies and processes

8.2 Obligations

Both parties agree to:

• Maintain confidentiality of disclosed information
• Use confidential information only for the intended purpose
• Protect information using reasonable security measures
• Return or destroy confidential information upon request

8.3 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available
• Was known prior to disclosure
• Is independently developed
• Must be disclosed by law

9. Data Protection and Security

As a cyber security company, we take data protection seriously:

• We comply with GDPR, CCPA, and applicable data protection laws
• We implement industry-standard security measures
• We conduct regular security audits and assessments
• We maintain appropriate data processing agreements
• See our Privacy Policy for detailed information

10. Warranties and Disclaimers

10.1 Professional Services Warranty

We warrant that professional services will be performed:

• In a professional and workmanlike manner
• By qualified and experienced personnel
• In accordance with industry standards
• As specified in your service agreement

10.2 Website Disclaimer

OUR WEBSITE AND INFORMATIONAL CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, COMPLETENESS, OR RELIABILITY
• AVAILABILITY OR UNINTERRUPTED ACCESS

10.3 Third-Party Services

We are not responsible for third-party products, services, or content that may be referenced or integrated with our Services.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

11.1 Indirect Damages

IN NO EVENT SHALL CAUTA TECHNOLOGIES BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

• Lost profits or revenue
• Loss of data or information
• Business interruption
• Loss of goodwill or reputation

11.2 Liability Cap

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

11.3 Exceptions

These limitations do not apply to:

• Gross negligence or willful misconduct
• Fraud or fraudulent misrepresentation
• Violations that cannot be limited by law
• Breaches of confidentiality obligations

12. Indemnification

You agree to indemnify, defend, and hold harmless Cauta Technologies, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any laws or regulations
• Your infringement of third-party rights
• Content or data you provide to us

13. Termination

13.1 By Either Party

Either party may terminate services according to the terms of the service agreement, typically with 30 days written notice.

13.2 For Cause

We may terminate immediately if you:

• Breach these Terms or your service agreement
• Fail to make required payments
• Engage in illegal or unethical conduct
• Pose a security risk

13.3 Effect of Termination

Upon termination:

• You must pay all outstanding fees
• We will provide deliverables completed to date (if paid)
• Access to services will be discontinued
• Confidentiality obligations continue

14. Dispute Resolution

14.1 Good Faith Negotiations

Parties agree to attempt to resolve disputes through good faith negotiations before pursuing legal action.

14.2 Mediation

If negotiations fail, parties agree to attempt mediation before litigation.

14.3 Arbitration (Optional)

Specific service agreements may require binding arbitration for dispute resolution.

14.4 Governing Law

These Terms are governed by the laws of the United States and the state where services are primarily performed, without regard to conflict of law provisions.

14.5 Jurisdiction

Any legal action must be brought in the state and federal courts located in the jurisdiction specified in your service agreement.

15. General Provisions

15.1 Entire Agreement

These Terms, together with your service agreement and Privacy Policy, constitute the entire agreement between you and Cauta Technologies.

15.2 Amendments

We may modify these Terms at any time by posting updated terms on our website. Continued use of Services constitutes acceptance of modified terms.

15.3 Severability

If any provision is found unenforceable, the remaining provisions will remain in full force and effect.

15.4 Waiver

Failure to enforce any right or provision does not constitute a waiver of that right or provision.

15.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any affiliate or successor.

15.6 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control (natural disasters, acts of war, pandemics, etc.).

15.7 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or employment relationship.

16. Contact Information